Quality of Our Products

Quality

OVERVIEW

Good isn’t good enough. Outstanding is better

Quality. Here at Prysmian, we’re obsessed with it. Our entire culture is built around it. Why? Because we believe that our customers, and their customers, deserve only the exceptional.

A worldwide Quality Organizational Model

Today, we deliver market-leading manufacturing quality and excellence around the world, thanks to rigorous monitoring processes at every single stage of a product’s life.

From the procurement of raw materials to the delivery of the finished article; from supplier selection to strict quality testing and certification; and from our ‘"zero defects" to our "right first-time" approach to everything we do.

That’s why you can always be safe in the knowledge that our energy and telecoms cables are the best they can be. Always.

Excellence in action

Here at Prysmian, customer satisfaction through superior quality is our number one priority. And it’s not just talk. We have numerous polices and processes in place that guarantee best practice, encourage our employees to question everything, and deliver added value across the Group. Internally for example, the Prysmian Quality Management System (PQMS), based on the ISO 9001 international standard and with enhanced requirements taken from automotive standards, is designed to support a company culture based on continuous improvement, challenging objectives, effective control and corrective action.

 

In fact, we have a dedicated Quality department with the following key objectives:

1

To provide strategic guidelines for quality

2

To monitor and control the correct application of defined rules

3

To support corporate functions and affiliates from both a methodological and operational point of view

In addition, our Quality Organisational Model – applied globally across our business – assures this same razor-sharp focus on quality is maintained at country level

Since product quality is a top priority, the Group receives few complaints in general. In 2020, we recorded 14% fewer complaints than in 2019, confirming a three-year trend. Given the restrictions and the reduction in interactions with customers in 2020 during the global Covid-19 pandemic, Prysmian has developed a digital platform to facilitate field service on a remote basis.

A “complaint” is defined as all written notification from a customer about a potential product nonconformity that is recognized as such by Prysmian, and covers all deviations from standards, specifications, procedures or regulations that may have a direct or indirect impact on product quality.