Quality of Our Products

Quality

Overview

Prysmian’s approach to quality is anchored in its global Quality Management System (PQMS), structured around the internationally recognized ISO 9001 standard. 

This system goes beyond compliance: it's a strategic framework that ensures consistent product excellence across all operations. The PQMS also integrates additional requirements from industry-specific standards, making it both robust and highly relevant to the sectors Prysmian serves. 

The company’s overarching commitment to quality is outlined in its Quality Policy (link).

Internal Audits

Internal audits are a key part of Prysmian’s quality strategy. These audits are conducted regularly to ensure that the defined processes are being followed and continuously improved. A dedicated Quality department oversees these evaluations, helping local teams stay aligned with global standards and drive operational excellence.

3rd Party Certification

Prysmian’s QMS is not only internally monitored but also externally verified. The system is certified to ISO 9001 by accredited third-party bodies. This external validation reinforces the credibility and reliability of Prysmian’s quality practices. 

The Prysmian SpA ISO9001 certificate is publicly available for download here.

Product Quality

To avoid defective products reaching customers, Prysmian has embedded quality controls throughout its production process. Every stage—from raw material selection to final delivery—is closely monitored. The company follows a “zero defects” and “right first-time” philosophy, which means issues are identified and resolved early, minimizing the risk of product recalls and enhancing customer satisfaction.

These efforts are part of a broader commitment to continuous improvement, where performance data, customer feedback, and audit results are regularly analyzed to refine processes and elevate product quality over time.

Complaints

Prysmian has clear mechanisms in place for external stakeholders to report issues with products. Complaints, especially those related to defective items, can be submitted through Prysmian Customer Service. These are tracked and analyzed to identify trends and implement corrective actions. By a systematic and analytical investigation on the root causes, the company has seen measurable improvements, including a significant reduction in complaint volumes over recent years.

Quality Culture

Training is central to Prysmian’s quality culture. All internal stakeholders, from engineers to managers, are regularly trained in their roles within the QMS.

Digital training resources, along with structured programs like the Quality Academy, help build competence and awareness, reinforcing a shared responsibility for quality across the organization.